Terms & Conditions
GENERAL TERMS AND CONDITIONS OF
CONTRACT (EVENTS AND FOOD TOURS)
I. SCOPE OF THE SERVICE AND DEFINITIONS
I.1 Gustabruzzo is a business operating in the entertainment, leisure and local tourism sector, offering guided food and wine tours (food tours) and events at selected restaurants and venues (hereinafter “Events”).
I.2 For the aforementioned Food Tours, the Company works with individuals (hereinafter “Tour Leaders”) whose role is to guide participants. For Food Tours that include visits to sites forming part of the cultural and artistic heritage, the Tour Leader will be a licensed tour guide.
I.3 “Consumer” means anyone who purchases one or more “Services” for purposes unrelated to their profession, as well as any person, including a person to be named, provided they meet all the requirements for using the service, on whose behalf the principal contracting party agrees to purchase the above service without remuneration.
I.4. By purchasing and/or participating in the Services offered by the Company through the website https://www.gustabruzzo.it/ and its subfolders (hereinafter the “Site”), the “Consumer” confirms that they have read, understood and accepted these general terms and conditions of contract (“General Terms and Conditions”), which govern the relationship between the Consumer and the Company for the purchase of Services. The Privacy Policy applicable to all Site Users forms an integral part of these terms and is also deemed to have been read, understood and accepted.
I.5 This contract may be entered into exclusively through the Site and therefore via the electronic channel known as the “Internet”, using an online sales system known as “e-commerce” and a payment system based on the PayPal electronic channel. The contract is deemed to be entered into between the Company, whose registered office is at via Tirino 233, Pescara, and the Consumer who makes the purchase online for purposes unrelated to their professional, commercial or business activity (pursuant to Article 3 of the Consumer Code, Legislative Decree 206/2005
I.6 The purchase is deemed complete upon receipt of a confirmation email and tax receipt (hereinafter the “Voucher”) from the Company, generated and sent to booking@gustabruzzo.it
(hereinafter the “Email Address”), containing details of the service purchased and the tax receipt information. The purchase confirmation notice sent by the Company includes a link to these Terms and Conditions.
I.7 The Company reserves the right to amend and/or supplement the General Terms and Conditions at any time. Any new General Terms and Conditions will take effect when published on this HTML page of the Site and will apply only to sales completed thereafter. For purchases already made, the version linked in the purchase confirmation notice referred to above shall apply.
I.7 The Services can be viewed online on the Site through specific information pages (hereinafter the “Catalogue”), or requested by emailing the above Email Address to ask for a customised proposal. The Consumer may then purchase the Service that meets their needs and make payment for themselves or for a person to be named.
After making a purchase, the Consumer will receive two emails: one from PayPal confirming payment authorisation, and one from the Company confirming the order and payment for the service, via a Voucher.
II. PRICES
Prices are listed in the Catalogue or provided by email and, unless otherwise stated in writing, include VAT.
III. PAYMENT METHODS
The Consumer must follow the payment procedure indicated on the Site.
Payment is processed through PayPal’s online payment gateway, one of the most widely used ways worldwide to purchase goods and services electronically, including due to its security policies (link).
Once the order is completed, the Consumer is redirected to PayPal’s page. The amount payable for the order is charged to the Consumer’s PayPal account or selected payment method upon completion of the relevant payment procedure.
For each transaction, the Consumer will receive a payment confirmation email from PayPal, followed by a confirmation Voucher from the Company sent to the email address provided by the Consumer, who hereby authorises its use for this purpose. The contract is deemed concluded upon receipt of the confirmation Voucher. The automatic email sent by PayPal is therefore not sufficient to guarantee that the Company has correctly received the order.
The Company’s confirmation Voucher states the date and time of the Service, an identification code (“Subject”) to be used in any further communication with the Company, and the details entered by the Consumer. The Consumer agrees to check that these details are correct and promptly notify the Company of any relevant circumstances or changes by emailing the contacts specified in Article X (Complaints and Other Communications).
The payment currency is the Euro.
The Company is not liable for any transmission or communication errors from its Site arising from the technological infrastructure used, hosted by VHosing, or from the PayPal payment channel.
If the email sent by the Company is not received, the service is not considered purchased, and the Consumer is advised to contact the Company to establish the reason.
During the booking and payment process, the Consumer must explicitly accept PayPal’s terms of use and privacy policies (for details, see http://www.paypal.it), which are independent of the Company’s terms and supplement these contractual terms with respect to payment.
If an order is cancelled, the full or partial amount will be refunded, where applicable (see Articles IV and V), to the payment method used by the Consumer through PayPal. An order may be cancelled until it has been assigned the status “Confirmed”; thereafter, only any applicable refund will be processed in accordance with the procedures set out in Article V.
If the Consumer uses a PayPal account, they may check their order status by logging in to their personal account and selecting “Account and Order Management”. Once a transaction cancellation has been requested, the Company shall in no event be liable for any direct or indirect damage caused by a delay in PayPal releasing the amount held.
The Consumer’s credit card details are handled exclusively by PayPal and are not provided to the Company at any stage of the payment process.
IV. CONSUMER’S RIGHT TO CANCEL AND PENALTIES
The Consumer may cancel and/or revoke the purchase by written notice, in accordance with the terms specified in the Catalogue and stated in the Voucher corresponding to the purchase.
V. CANCELLATION AND CHANGES BY THE
COMPANY
The Company may cancel and/or change a Service in the following circumstances:
1. force majeure
2. unforeseen circumstances
3. for Food Tours, sudden unavailability of the Tour Leader within 24 hours of the date
If a cancellation occurs for one of the reasons above, the full amount paid for the purchase will be refunded.
In no circumstances shall a cancellation entitle the Consumer to claim damages or compensation in addition to the amount paid.
The Company will notify the Consumer of any cancellations and/or changes as soon as possible using the contact details (email and, if applicable, telephone number) provided by the Consumer when making the purchase through PayPal.
If the Company is unable to contact the Consumer or gives notice shortly before the Service is due to take place, only the amount paid will be refunded.
VI. RIGHT OF WITHDRAWAL
The Consumer’s right of withdrawal is excluded pursuant to Article 55(1)(b) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), without prejudice to the right to cancel set out in Article IV above.
VII. CONSUMER OBLIGATIONS AND WARRANTIES
During the Services, participating Consumers must carry valid identification documents and must behave in accordance with generally accepted standards of civic conduct, while complying with national, regional and/or local laws and regulations.
The Company and Tour Leaders reserve the right to exclude from the Service any Consumers who fail to observe the above standards of civil conduct, at their sole and subjective discretion.
The Consumer warrants, assumes all related liability, and holds the Company and any Third Parties involved in providing the Services harmless from any adverse consequences, that the information supplied when accepting these contractual terms is true and enables the actual identities of both the purchasing Consumer and the Consumer participating in the Services to be established. Both Consumers also agree to immediately notify the Company in writing by email of any changes to the information provided.
If purchasing on behalf of a person to be named, the purchasing Consumer undertakes to inform the Consumer participating in the Services of these General Terms and Conditions, which are also deemed to have been read, understood and accepted by the latter.
VIII. LIMITATIONS OF LIABILITY
The Consumer declares that they are in good health and do not suffer from any minor or serious physical or mental illnesses, disorders or disabilities that could make them susceptible to injury or disability while undertaking the activities offered by the Company.
The Consumer fully understands and accepts all risks associated with participating in Food Tours and Events, which may include, without limitation, exposure to adverse weather conditions, theft, indigestion, consequences arising from food intolerances, and injuries (including, by way of example only, those caused by the inappropriate conduct of the Consumer or other participants, cars, other means of transport or pedestrians).
The Consumer grants the Company, and the Company accepts, the irrevocable right to use, directly or indirectly through third parties, photographs, images and/or videos taken during the Services for any commercial or non-commercial purpose, without any obligation or compensation to the Consumer, except that the Consumer may expressly request not to be photographed or filmed, or may leave areas where photographs, videos or other recordings are being made.
The Consumer participates in the Services at their own risk. The Consumer hereby unconditionally releases the Company, its partners, directors, collaborators, partners and suppliers from all claims, actions, damages, debts, costs and expenses arising in any way from or prompted by participation in the Services, even where caused by the negligence, recklessness and/or incompetence of the Company or any other party involved by it.
The Company is not liable for any damage caused by the Consumer to people and/or property (including works of art) and/or locations (including food and/or beverage establishments) through intentional or accidental conduct.
The Company accepts no liability for errors or omissions on the Site and reserves the right to make changes to it. Text, photographs, images and videos on the Site are for illustrative purposes only and may differ from the service. Accordingly, the Company cannot be held liable for any errors arising from this illustrative information. The Company does, however, guarantee the meeting place, time and duration of the service.
No part of these limitations of liability may be removed or amended without the express written consent of the Consumer and an authorised representative of the Company (a partner and/or director vested with the required powers).
IX. COMPLAINTS AND OTHER COMMUNICATIONS
For complaints, information, suggestions and other communications, the preferred contact method is email to the Company’s Email Address specified in Section I. If using certified email (PEC, Posta Elettronica Certificata),
The Consumer agrees that notices and communications relating to all online services will be sent by the Company electronically by email, acknowledges their full validity, and expressly waives any right, from this point forward, to dispute the contents of statements sent and/or received electronically.
X. GOVERNING LAW
This contract is governed by Italian law. The language of this contract is Italian, and the Italian version shall also prevail over translations into other languages, which are provided for illustrative purposes only.
Pursuant to Legislative Decree 206/2005, any civil disputes concerning the validity, effectiveness and performance of this contract shall be subject to the exclusive territorial jurisdiction of the court in the place where the Consumer resides or is domiciled, if located within Italy, or the courts of Rome if located outside Italy.
Pursuant to Articles 1341–1342 of the Italian Civil Code, the Consumer declares that they have read and specifically accept the clauses in the following articles of Gustabruzzo’s online service:
Article III Payment Methods, Article IV Consumer’s Right to Cancel and Penalties, Article V Cancellation and Changes by the Company, Article VI Right of Withdrawal, Article VII Consumer Obligations and Warranties, Article VIII Limitations of Liability, Article IX Complaints and Other Communications, Article X Governing Law.
CONTRACT (EVENTS AND FOOD TOURS)
I. SCOPE OF THE SERVICE AND DEFINITIONS
I.1 Gustabruzzo is a business operating in the entertainment, leisure and local tourism sector, offering guided food and wine tours (food tours) and events at selected restaurants and venues (hereinafter “Events”).
I.2 For the aforementioned Food Tours, the Company works with individuals (hereinafter “Tour Leaders”) whose role is to guide participants. For Food Tours that include visits to sites forming part of the cultural and artistic heritage, the Tour Leader will be a licensed tour guide.
I.3 “Consumer” means anyone who purchases one or more “Services” for purposes unrelated to their profession, as well as any person, including a person to be named, provided they meet all the requirements for using the service, on whose behalf the principal contracting party agrees to purchase the above service without remuneration.
I.4. By purchasing and/or participating in the Services offered by the Company through the website https://www.gustabruzzo.it/ and its subfolders (hereinafter the “Site”), the “Consumer” confirms that they have read, understood and accepted these general terms and conditions of contract (“General Terms and Conditions”), which govern the relationship between the Consumer and the Company for the purchase of Services. The Privacy Policy applicable to all Site Users forms an integral part of these terms and is also deemed to have been read, understood and accepted.
I.5 This contract may be entered into exclusively through the Site and therefore via the electronic channel known as the “Internet”, using an online sales system known as “e-commerce” and a payment system based on the PayPal electronic channel. The contract is deemed to be entered into between the Company, whose registered office is at via Tirino 233, Pescara, and the Consumer who makes the purchase online for purposes unrelated to their professional, commercial or business activity (pursuant to Article 3 of the Consumer Code, Legislative Decree 206/2005
I.6 The purchase is deemed complete upon receipt of a confirmation email and tax receipt (hereinafter the “Voucher”) from the Company, generated and sent to booking@gustabruzzo.it
(hereinafter the “Email Address”), containing details of the service purchased and the tax receipt information. The purchase confirmation notice sent by the Company includes a link to these Terms and Conditions.
I.7 The Company reserves the right to amend and/or supplement the General Terms and Conditions at any time. Any new General Terms and Conditions will take effect when published on this HTML page of the Site and will apply only to sales completed thereafter. For purchases already made, the version linked in the purchase confirmation notice referred to above shall apply.
I.7 The Services can be viewed online on the Site through specific information pages (hereinafter the “Catalogue”), or requested by emailing the above Email Address to ask for a customised proposal. The Consumer may then purchase the Service that meets their needs and make payment for themselves or for a person to be named.
After making a purchase, the Consumer will receive two emails: one from PayPal confirming payment authorisation, and one from the Company confirming the order and payment for the service, via a Voucher.
II. PRICES
Prices are listed in the Catalogue or provided by email and, unless otherwise stated in writing, include VAT.
III. PAYMENT METHODS
The Consumer must follow the payment procedure indicated on the Site.
Payment is processed through PayPal’s online payment gateway, one of the most widely used ways worldwide to purchase goods and services electronically, including due to its security policies (link).
Once the order is completed, the Consumer is redirected to PayPal’s page. The amount payable for the order is charged to the Consumer’s PayPal account or selected payment method upon completion of the relevant payment procedure.
For each transaction, the Consumer will receive a payment confirmation email from PayPal, followed by a confirmation Voucher from the Company sent to the email address provided by the Consumer, who hereby authorises its use for this purpose. The contract is deemed concluded upon receipt of the confirmation Voucher. The automatic email sent by PayPal is therefore not sufficient to guarantee that the Company has correctly received the order.
The Company’s confirmation Voucher states the date and time of the Service, an identification code (“Subject”) to be used in any further communication with the Company, and the details entered by the Consumer. The Consumer agrees to check that these details are correct and promptly notify the Company of any relevant circumstances or changes by emailing the contacts specified in Article X (Complaints and Other Communications).
The payment currency is the Euro.
The Company is not liable for any transmission or communication errors from its Site arising from the technological infrastructure used, hosted by VHosing, or from the PayPal payment channel.
If the email sent by the Company is not received, the service is not considered purchased, and the Consumer is advised to contact the Company to establish the reason.
During the booking and payment process, the Consumer must explicitly accept PayPal’s terms of use and privacy policies (for details, see http://www.paypal.it), which are independent of the Company’s terms and supplement these contractual terms with respect to payment.
If an order is cancelled, the full or partial amount will be refunded, where applicable (see Articles IV and V), to the payment method used by the Consumer through PayPal. An order may be cancelled until it has been assigned the status “Confirmed”; thereafter, only any applicable refund will be processed in accordance with the procedures set out in Article V.
If the Consumer uses a PayPal account, they may check their order status by logging in to their personal account and selecting “Account and Order Management”. Once a transaction cancellation has been requested, the Company shall in no event be liable for any direct or indirect damage caused by a delay in PayPal releasing the amount held.
The Consumer’s credit card details are handled exclusively by PayPal and are not provided to the Company at any stage of the payment process.
IV. CONSUMER’S RIGHT TO CANCEL AND PENALTIES
The Consumer may cancel and/or revoke the purchase by written notice, in accordance with the terms specified in the Catalogue and stated in the Voucher corresponding to the purchase.
V. CANCELLATION AND CHANGES BY THE
COMPANY
The Company may cancel and/or change a Service in the following circumstances:
1. force majeure
2. unforeseen circumstances
3. for Food Tours, sudden unavailability of the Tour Leader within 24 hours of the date
If a cancellation occurs for one of the reasons above, the full amount paid for the purchase will be refunded.
In no circumstances shall a cancellation entitle the Consumer to claim damages or compensation in addition to the amount paid.
The Company will notify the Consumer of any cancellations and/or changes as soon as possible using the contact details (email and, if applicable, telephone number) provided by the Consumer when making the purchase through PayPal.
If the Company is unable to contact the Consumer or gives notice shortly before the Service is due to take place, only the amount paid will be refunded.
VI. RIGHT OF WITHDRAWAL
The Consumer’s right of withdrawal is excluded pursuant to Article 55(1)(b) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), without prejudice to the right to cancel set out in Article IV above.
VII. CONSUMER OBLIGATIONS AND WARRANTIES
During the Services, participating Consumers must carry valid identification documents and must behave in accordance with generally accepted standards of civic conduct, while complying with national, regional and/or local laws and regulations.
The Company and Tour Leaders reserve the right to exclude from the Service any Consumers who fail to observe the above standards of civil conduct, at their sole and subjective discretion.
The Consumer warrants, assumes all related liability, and holds the Company and any Third Parties involved in providing the Services harmless from any adverse consequences, that the information supplied when accepting these contractual terms is true and enables the actual identities of both the purchasing Consumer and the Consumer participating in the Services to be established. Both Consumers also agree to immediately notify the Company in writing by email of any changes to the information provided.
If purchasing on behalf of a person to be named, the purchasing Consumer undertakes to inform the Consumer participating in the Services of these General Terms and Conditions, which are also deemed to have been read, understood and accepted by the latter.
VIII. LIMITATIONS OF LIABILITY
The Consumer declares that they are in good health and do not suffer from any minor or serious physical or mental illnesses, disorders or disabilities that could make them susceptible to injury or disability while undertaking the activities offered by the Company.
The Consumer fully understands and accepts all risks associated with participating in Food Tours and Events, which may include, without limitation, exposure to adverse weather conditions, theft, indigestion, consequences arising from food intolerances, and injuries (including, by way of example only, those caused by the inappropriate conduct of the Consumer or other participants, cars, other means of transport or pedestrians).
The Consumer grants the Company, and the Company accepts, the irrevocable right to use, directly or indirectly through third parties, photographs, images and/or videos taken during the Services for any commercial or non-commercial purpose, without any obligation or compensation to the Consumer, except that the Consumer may expressly request not to be photographed or filmed, or may leave areas where photographs, videos or other recordings are being made.
The Consumer participates in the Services at their own risk. The Consumer hereby unconditionally releases the Company, its partners, directors, collaborators, partners and suppliers from all claims, actions, damages, debts, costs and expenses arising in any way from or prompted by participation in the Services, even where caused by the negligence, recklessness and/or incompetence of the Company or any other party involved by it.
The Company is not liable for any damage caused by the Consumer to people and/or property (including works of art) and/or locations (including food and/or beverage establishments) through intentional or accidental conduct.
The Company accepts no liability for errors or omissions on the Site and reserves the right to make changes to it. Text, photographs, images and videos on the Site are for illustrative purposes only and may differ from the service. Accordingly, the Company cannot be held liable for any errors arising from this illustrative information. The Company does, however, guarantee the meeting place, time and duration of the service.
No part of these limitations of liability may be removed or amended without the express written consent of the Consumer and an authorised representative of the Company (a partner and/or director vested with the required powers).
IX. COMPLAINTS AND OTHER COMMUNICATIONS
For complaints, information, suggestions and other communications, the preferred contact method is email to the Company’s Email Address specified in Section I. If using certified email (PEC, Posta Elettronica Certificata),
The Consumer agrees that notices and communications relating to all online services will be sent by the Company electronically by email, acknowledges their full validity, and expressly waives any right, from this point forward, to dispute the contents of statements sent and/or received electronically.
X. GOVERNING LAW
This contract is governed by Italian law. The language of this contract is Italian, and the Italian version shall also prevail over translations into other languages, which are provided for illustrative purposes only.
Pursuant to Legislative Decree 206/2005, any civil disputes concerning the validity, effectiveness and performance of this contract shall be subject to the exclusive territorial jurisdiction of the court in the place where the Consumer resides or is domiciled, if located within Italy, or the courts of Rome if located outside Italy.
Pursuant to Articles 1341–1342 of the Italian Civil Code, the Consumer declares that they have read and specifically accept the clauses in the following articles of Gustabruzzo’s online service:
Article III Payment Methods, Article IV Consumer’s Right to Cancel and Penalties, Article V Cancellation and Changes by the Company, Article VI Right of Withdrawal, Article VII Consumer Obligations and Warranties, Article VIII Limitations of Liability, Article IX Complaints and Other Communications, Article X Governing Law.
