FAQ

How do I make a reservation?

- Select an experience or tour.
Can I book by phone?

Gustabruzzo is an online booking service, but it is also possible to book over the phone. Our Customer Care is available seven days a week by email or by phone, from 8:00 to 19:00 Italian time.
Is my booking confirmed after purchase?

Yes, it's all confirmed! After your purchase you will receive a confirmation email with a voucher and invoice. If you do not receive your booking email, check that it has not ended up in the spam folder or contact us at info@gustabruzzo.it
Can I purchase a business as a gift?

Yes! Simply select a Gift Card that's right for you and send it to whoever you want. The gift recipient will then receive a code. This code must then be entered in the dedicated field in the booking process.
What is the difference between an open ticket and one with a defined date?

With an open ticket, you have access to a museum, exhibition or other attraction during opening hours, when you prefer and without having to decide on a specific day and time. The day ticket is valid for the whole day booked, without a specific time, while the reserved ticket is valid only on the day and time selected during the purchase.
Can you provide transportation to / from my hotel?

Many of our guided tours include hotel transport. Please check the "What's Included" section of the product page to see if this service is available on the specific tour.

Is my payment secure?

Yes, we use an online payment system which is internationally recognized and completely secure. This system protects against scams and unauthorized transactions by encrypting your payment information.
What are the accepted payment methods?

Gustabruzzo accepts all major international credit cards, Paypal, Apple Pay, Samsung Pay and Postepay, and guarantees the highest standards of security and control.
When will I be charged for the reservation?

The amount will be charged to your credit card or PayPal account immediately after booking.

Can I make changes to my booking?

It may be possible to make changes to your booking, however this depends on the type of change requested and is at the discretion of the travel service provider. Contact the Gustabruzzo communicating the code of your reservation and we will be able to tell you if it is possible to proceed with the change. Please select your tour carefully, as not all suppliers accept changes after your booking is confirmed.
How can I cancel a reservation?

Unfortunately not all tours and tickets can be canceled as it depends on the policy, you can find more details on both the product page and the voucher. We do our best to please our customers, but we must abide by our partners' policies. If you wish to cancel your booking, write to info@gustabruzzo.it

What are the benefits?

You are unable to honor the booking due to one of the reasons listed below, and are able to provide the necessary evidence:
How does it work?

At checkout, you can choose to make your booking refundable by adding the Advanced Refund Terms as an optional extra. This will add 8% of the booking value to the total.
How to request a refund?

A customer who purchased Advanced Refund Terms wants to cancel and get a refund, what happens next?

I booked an activity but I haven't received my tickets / vouchers yet, what should I do?

Check your spam folder. Otherwise, we may have sent you an email letting you know when you will receive your voucher. You will receive the tickets for the established date to your email address. If you have not received your email or voucher please contact us at support.
What happens if I lose my voucher or cancel the payment confirmation email?

Send an email to info@gustabruzzo.it or contact us and we will send you the booking confirmation again. If your booking requires the voucher to be printed, you will need to print the voucher again to access your experience.
What should I do if I have a problem after my purchase or during an activity?

Check the information on the order voucher you received and search our FAQs. If you don't find an answer, write us at
I forgot to print my voucher, can I still show it on my smartphone?

Most of our tours accept electronic vouchers.
What do I do if I am late for my visit?

You can refer to the contacts listed on your voucher and contact us
I am looking for a specific product, but I cannot find it, can you help me?

You can type the product you are looking for in our search bar and check if it is available. If it is not available, you can request a quote for a private tour.
What do I do with my voucher?

It can be downloaded from the final confirmation email. Check if it is a digital voucher or if it needs to be printed in advance.

Frequent questions