Frequently Asked Questions
Got questions? We have answers.
Covid-19 Safety Priority
Antibacterial gel available for staff and travellers
Masks mandatory and provided to staff and travellers
Distancing applied throughout the experience
BOOK AN EXPERIENCE
- How do I make a reservation?
- Select an experience or tour. - Click the button and select the date. Only available dates will be highlighted. - Some tours have multiple options that will appear here (e.g. multiple languages, seating, public or private group tours, etc.). - Make sure to select the options that are relevant to you. You will then be able to select your departure time (if applicable) and the number of people in your group. Then, click "Continue" - Fill in your personal details and payment details on the next page and then click "Book". - Once the process is complete, you will receive a confirmation email. In most cases, your booking is immediately confirmed after purchase. - You will receive your voucher by email. Please print your tickets (unless it says mobile vouchers are accepted) and bring them with you to the meeting point specified on your ticket.
- Can I book by phone?
Gustabruzzo is an online booking service, but you can also book by phone. Our Customer Care is available seven days a week by email or by phone, from 8:00 to 19:00 Italian time.
- Is my booking confirmed after purchase?
Yes, it's all confirmed! After your purchase you will receive a confirmation email with a voucher and invoice. If you do not receive your booking email, check that it has not ended up in your spam folder or contact us at info@gustabruzzo.it
- Can I purchase an activity as a gift?
Yes! Simply select a Gift Card that suits you and send it to whoever you want. The recipient of the gift will then receive a code. This code must then be entered in the dedicated field in the booking process.
- What is the difference between an open ticket and a dated ticket?
With an open ticket you have access to a museum, exhibition or other attraction during opening hours, whenever you want and without having to decide on a specific day and time. The daily ticket is valid for the entire booked day, without a specific time, while the reserved ticket is valid only on the day and time selected during purchase.
- Can you provide transportation to/from my hotel?
Many of our guided tours include hotel pickup and drop-off. Please check the "What's Included" section of the product page to see if this service is available on your specific tour.
PAYMENT
- Is my payment secure?
Yes, we use an online payment system that is internationally recognized and completely secure. This system protects against fraud and unauthorized transactions by encrypting your payment information.
- What payment methods do you accept?
Gustabruzzo accepts all major international credit cards, Paypal, Apple Pay, Samsung Pay and Postepay, and guarantees the highest standards of security and control.
- When will I be charged for my booking?
The amount will be charged to your credit card or PayPal account immediately after booking.
CHANGES AND CANCELLATIONS
- Can I make changes to my booking?
It may be possible to make changes to your booking, however this depends on the type of change requested and is at the discretion of the tour provider. Please contact Gustabruzzo with your booking reference and we will be able to advise if the change can be made. Please select your tour carefully as not all tour providers accept changes after your booking has been confirmed.
- How can I cancel a reservation?
Unfortunately not all tours and tickets can be cancelled as it depends on the policies. You can find more details both on the product page and on the voucher. We do our best to accommodate our customers, but we must comply with our partners' policies. If you wish to cancel your booking, please write to info@gustabruzzo.it
ADVANCED REFUND TERMS
- What are the benefits?
You are unable to keep your booking due to one of the reasons listed below, and you are able to provide the necessary evidence: • Illness/accident • Pre-existing medical condition • Pregnancy complications • Death of a family member • Failure to comply with public transport • Failure to comply with air transport • Mechanical breakdown • Jury duty • Court summons • Domestic emergency • Recall by the armed forces or emergency services • Adverse weather • Relocation for work purposes • Ticket theft • Government travel ban • Change of exam date
- How does it work?
At checkout, you can choose to make your booking refundable by adding the Advanced Refund Policy as an optional extra. This will add 8% of the booking value to your total. If you are unable to attend the tour due to a circumstance listed in the Advanced Refund Policy, you can request a refund. You can request a 100% refund any time from the tour departure date, or up to 60 days after.
- How to request a refund?
A customer who purchased Advanced Refund Policy wants to cancel and get a refund, what happens next? Customers request a refund with Protect Group here If eligible, customer will receive a refund within 7 days of cancellation Customer gets 100% of the transaction refunded. Including booking fees, payment fees, refund protection fees, etc.
POLICY COVID-19
- Information and support on prevention CORONAVIRUS
Information and Support
SOLVE A PROBLEM
- I booked an activity but I haven't received my tickets/vouchers yet. What should I do?
Check your spam folder. Otherwise, we may have sent you an email letting you know when you will receive your voucher. You will receive the tickets for the scheduled date at your email address. If you have not received the email or your voucher, please contact us at support. info@gustabruzzo.it
- What happens if I lose my voucher or delete my payment confirmation email?
Please email info@gustabruzzo.it or contact us and we will resend your booking confirmation. If your booking requires a printed voucher, you will need to print the voucher again to access your experience.
- What should I do if I have a problem after my purchase or during an activity?
Check the information on the order voucher you received and search our FAQ. If you don't find an answer, write to us at info@gustabruzzo.it or contact us on WhatsApp LiveChat
- I forgot to print my voucher, can I still show it on my smartphone?
Most of our tours accept electronic vouchers.
- What do I do if I am late for my visit?
You can refer to the contact details listed on your voucher and contact us There is no guarantee that you will be able to join the tour for a later departure as it may already be fully booked. Please allow enough time to reach the departure point in time for the start of your tour.
- I'm looking for a specific product, but I can't find it, can you help me?
You can type the product you are looking for in our search bar and check if it is available. If it is not available, you can request a quote for a private tour. Contact us
- What do I do with my voucher?
It can be downloaded from the final confirmation email. Check if it is a digital voucher or if it needs to be printed in advance.
CONTACT US
- How can I contact Gustabruzzo?
You can contact us via WhatsApp Livechat Email info@gustabruzzo.it By phone only WhatsApp 3492475497