Frequently Asked Questions
Have questions? We have the answers.
BOOK AN EXPERIENCE
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How do I make a booking?
- Select an experience or tour.
- Click the button and select a date. Only available dates will be highlighted.
- Some tours have multiple options that will appear here (e.g. different languages, seating, public group tours or private tours, etc.).
- Make sure you select the options that are right for you. Then select your departure time (if applicable) and the number of people in your group. Then click “Continue”
- Enter your personal and payment details on the next page, then click “Book”.
- Once you’ve completed the process, you’ll receive a confirmation email. In most cases, your booking is confirmed immediately after purchase.
- You’ll receive your voucher by email. Please print your tickets (unless mobile vouchers are accepted) and bring them with you to the meeting point specified on the ticket.
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Can I book by phone?
Gustabruzzo is an online booking service, but you can also book by phone. Our Customer Care team is available seven days a week by email or phone, from 8:00 a.m. to 7:00 p.m. Italian time.
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Is my booking confirmed after purchase?
Yes, everything is confirmed! After your purchase, you’ll receive a confirmation email with a voucher and invoice. If you don’t receive your booking email, check your spam folder or contact us at info@gustabruzzo.it
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Can I buy an activity as a gift?
Yes! Simply select a Gift Card that’s right for you and send it to anyone you like. The recipient will then receive a code. This code must be entered in the designated field during the booking process.
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What’s the difference between an open ticket and a dated ticket?
An open ticket gives you access to a museum, exhibition or other attraction during opening hours, whenever you like and without having to choose a specific date and time. A day ticket is valid for the entire day booked, with no specific time, while a timed ticket is valid only on the date and at the time selected during purchase.
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Can you provide transport to and from my hotel?
Many of our guided tours include transport to and from your hotel. Please check the “What’s Included” section on the product page to see if this service is available for your specific tour.
PAYMENT
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Is my payment secure?
Yes, we use an internationally recognised, fully secure online payment system. It protects against fraud and unauthorised transactions by encrypting your payment information.
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What payment methods do you accept?
Gustabruzzo accepts all major international credit cards, PayPal, Apple Pay, Samsung Pay and Postepay, and guarantees the highest standards of security and control.
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When will I be charged for my booking?
The amount will be charged to your credit card or PayPal account immediately after booking.
CHANGES AND CANCELLATIONS
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Can I make changes to my booking?
It may be possible to make changes to your booking, but this depends on the type of change requested and is at the service provider’s discretion. Contact Gustabruzzo with your booking reference and we’ll let you know whether the change can be made. Please choose your tour carefully, as not all providers accept changes after your booking has been confirmed.
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How can I cancel a booking?
Unfortunately, not all tours and tickets can be cancelled, as this depends on the policies. You can find more details on both the product page and your voucher. We do our best to accommodate our customers, but we have to follow our partners’ policies. To cancel your booking, email info@gustabruzzo.it
ADVANCED REFUND TERMS
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What are the benefits?
You are unable to attend your booking for one of the reasons listed below and can provide the necessary evidence:
- Illness / accident
- Pre-existing medical condition
- Pregnancy complications
- Death of a family member
- Public transport failure
- Air transport failure
- Mechanical breakdown
- Jury duty
- Court summons
- Domestic emergency
- Called up by the armed forces or emergency services
- Adverse weather
- Work relocation
- Stolen tickets
- Government travel ban
- Exam date change
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How does it work?
At checkout, you can make your booking refundable by adding Advanced Refund Terms as an optional extra. This will add 8% of the booking value to the total.
If you’re unable to attend the tour due to a circumstance listed in the Advanced Refund Terms, you can request a refund. You can request a 100% refund at any time from the tour departure date, or up to 60 days afterwards.
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How do I request a refund?
A customer who purchased the Advanced Refund Terms wants to cancel and get a refund. What happens next?
Customers request a refund from Protect Group here
If eligible, the customer will receive a refund within 7 days of cancellation
The customer receives a 100% refund of the transaction, including booking fees, payment fees, refund protection fees, etc.
RESOLVE AN ISSUE
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I booked an activity but haven’t received my tickets/voucher yet. What should I do?
Check your spam folder. Otherwise, we may have sent you an email letting you know when you’ll receive your voucher. You’ll receive the tickets for the selected date at your email address. If you haven’t received the email or your voucher, contact us at:
info@gustabruzzo.it
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What happens if I lose my voucher or delete the payment confirmation email?
Email info@gustabruzzo.it or contact us and we’ll resend your booking confirmation. If your booking requires a printed voucher, you’ll need to print it again to access your experience.
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What should I do if I have a problem after my purchase or during an activity?
Check the information on your order voucher and browse our FAQs. If you can’t find an answer, email us at
info@gustabruzzo.it
or contact us on WhatsApp Live Chat
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I forgot to print my voucher. Can I show it on my smartphone instead?
Most of our tours accept e-vouchers.
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What should I do if I’m late for my tour?
You can refer to the contact details listed on your voucher and get in touch with us
There is no guarantee that you will be able to join a later tour departure, as it may already be fully booked. Please allow enough time to reach the departure point before your tour starts
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I’m looking for a specific product but can’t find it. Can you help?
You can type the product you’re looking for into our search bar and check whether it’s available. If it isn’t, you can request a quote for a private tour.
Contact us
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What should I do with my voucher?
It can be downloaded from the final confirmation email. Check whether it’s a digital voucher or needs to be printed in advance.
CONTACT US
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How can I contact Gustabruzzo?
You can contact us via WhatsApp Live Chat
Email info@gustabruzzo.it
Phone: WhatsApp only 3492475497
